Frequently asked questions

Have questions? We’re here to help

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How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 6–12 business days (depending on your location). You’ll receive a tracking link as soon as your order ships.

Do you offer free shipping?

Yes — we offer free shipping on orders over $150. Your shipping cost (if applicable) is shown at checkout before you pay.

Can I track my order?

Absolutely. Once your order is shipped, you’ll get an email with your tracking number and live tracking updates until delivery.

What’s your return policy?

We offer a 30-day return policy from the day your order arrives. Items must be unused and in original packaging. If something arrives damaged or incorrect, contact us and we’ll make it right.

Are your tools suitable for beginners?

Yes. PILAXIO tools are designed for all levels. Start with lighter resistance/shorter sessions, and increase gradually as you feel more comfortable.

How do I choose the right resistance / level?

Choose a level that feels challenging but controlled. If you can’t keep good form, go lighter. If it feels too easy, move up one level. Consistency beats intensity.

Is it safe for knees/back/shoulders?

PILAXIO is built for controlled, low-impact movement. If you have pain or a medical condition, we recommend checking with a professional before starting any new routine.

How can I contact support?

You can reach us anytime via the Contact page. We usually respond within 24–48 hours (business days).